Our trusted approach with transparent terms. And clear agreements.
Reassurance
You can trust us. We are a real company. Run by real people: Zsuzsi and Floris Stork. It’s easy to get in touch with us.
SIM Solutions S.A.R.L. is a France-based company with a Dutch Board of Directors.
Business address:
754 Route du Moulin du Touroulet
24800 Chalais
France
Telephone:: +33 (0)672956177
Email: [email protected]
Website: www.luxuryrentalsdordogne.com
1. General Terms & Conditions
Our company is registered with the French Chamber of Commerce (Siret: 520 799 628 00018) and is liable to pay VAT (VAT: FR11520799628). Our business activities are governed by the rules of French law. SIM Solutions acts as an intermediary between tenants and owners of luxury holiday homes in the Dordogne who wish to rent out their property. We do not charge fees to tenants of a luxury holiday home.
2. A clear and transparent offer: you know exactly what you are renting
SIM Solutions spends much time and effort on accurate descriptions and photographs of the luxury holiday homes in its portfolio. This also applies to how we state rental prices and terms & conditions (what is and is not included). You know exactly what you are renting and which services are covered by the rental fee.
3. Booking procedure
- You can enquire about properties by phone or email.
If the house is available, we will create a booking form for you and you will receive an e-mail asking you to finalise your booking. - Once you have entered your details in the booking form and agreed to the Terms and Conditions, your booking is final. You will receive a booking confirmation from us and must make a (down)payment within 8 days.
- Once your (down)payment is received by the homeowner, we will send you a confirmation.
- 9 weeks before the start of the rental period you will receive a reminder email to pay the remaining rental amount plus security deposit and possible other fees (all clearly stated during the booking process).
- After this last payment has been received, we will send you a confirmation together with the itinerary and key instructions.
Find out more about how we work.
Tip: always take out travel and cancellation insurance. Also check your liability insurance to find out whether this covers damages caused by you to a holiday home.
4. A safe payment environment
Payment of the rental fees to the homeowner is done by yourself using your own bank. Your bank will automatically flag any fraudulent account holders.
5. How we use your personal data
SIM Solutions uses your personal data in line with the rules of the General Data Protection Regulation (GDPR). These rules apply throughout the EU. For more information look at our Privacy Policy.
6. Complaints and disputes
SIM Solutions does everything in its power to prevent complaints. Do you still have a complaint about our platform? Please contact us promptly in writing at [email protected].
We will respond as quickly as possible, but in any event within 14 days.
SIM Solutions is an internet platform that connects tenants and landlords. We are therefore not responsible for the rental of the holiday homes offered through our platform; this is the responsibility of the landlords themselves. However, in case of any problems, we are happy to help find a good solution.